Shipping policy
At The Nova Glow, we take pride in delivering a smooth and transparent shopping experience. Please review our shipping policy below to understand how we process, ship, and manage your orders within the United Kingdom.
Shipping Locations
We currently only ship within the United States. International shipping is not available at this time.
How Orders Are Processed
Customers can place orders through our website, www.thenovaglow.store. Once an order is placed, a confirmation email will be sent to the registered email address.
Shipping Method, Carrier & Rates
| Shipping Method | Courier | Shipping Rates |
|---|---|---|
| Standard Shipping | USPS, UPS, DHL, and FedEx. | Free Shipping |
Estimate Delivery Time
Handling Time: 1-2 days (Mon-Fri)
Transit Time: 5-10 Days (Mon-Fri)
Order cut-off time: 2 PM (GMT) Greenwich Mean Time (London)
Order Tracking
Once your order is shipped, you will receive an email with your tracking number. To track your order:
- Click on the tracking link provided in the email.
- Alternatively, copy the tracking number from the email and visit the courier company's website for real-time updates.
Incorrect Shipping Address
- Incorrect Shipping Address
Please ensure that your shipping address is correct at checkout.
- If you realize there's an error, contact us immediately. Once an order has been processed, we may not be able to make changes.
Damages
If your package arrives damaged, please contact us at support@thenovaglow.store within 48 hours of delivery. Be sure to include photos of the damage along with your order number so we can initiate a claim and arrange for a replacement or refund.
Contact Information
Company Name: The Nova Glow
Phone: +44 2034320520
Email: support@thenovaglow.store
Address: Office 12205
182-184 High Street North
East Ham
London
E6 2JA
Customer Service Available Monday to Friday 9 am to 6 pm BST